Full payment is required on all online bookings in advance of your DEXA scan. You can pay with MasterCard and Visa credit and debit cards. When you make your online booking at bodyscanuk.com you will receive an email confirmation shortly after making your booking. You will also receive an email reminder and an SMS (text) reminder closer to your appointment.
Our cancellation policy is as follows:
- Cancel or change at least 24 hours before start of appointment - no penalty
- Cancel within 24 hours of appointment time or no-show - 100% of payment forfeited
You can cancel your appointment online at bodyscanuk.com or send an email to firstname.lastname@example.org. The cancellation policy applies to single scans and to the individual scans in packages of multiple scans. The cancellation policy applies regardless of whether you applied a promotion code to your booking, and whether or not you were referred, or the scan was given to you, by a fitness professional.
If there are extenuating circumstances to any cancellation Bodyscan may, at its absolute discretion, provide you with a credit that can be used to re-book an appointment.
PROVING YOUR IDENTITY
It is a legal requirement for Bodyscan to confirm the identity of each client who undergoes a DEXA scan and the online booking must be in the name of the person who will undergo a scan. For this reason, you may not use discounted scan packages for the purposes of buying scans for more than one person; all the scans in a scan package must be taken by the person for whom they were purchased.
You will be asked to confirm your name, date of birth and residential address and will be asked for photographic ID.
CHILDREN & PETS
Persons under 18 are not permitted to have a DEXA scan at Bodyscan. Please do not bring pets with you to the appointment. You may bring children with you to the appointment but they will not be allowed into the DEXA room during the scan.
IF YOU ARE PREGNANT
If you are female you will be asked if you are, or think you may be, pregnant and to confirm that your next period is not overdue. If your answer is yes you will not be permitted to have a scan.
WHAT TO WEAR
You will be asked to change into a hospital gown for the scan or (for men) to do the scan in your underwear. You may wear a T-shirt and shorts if you wish, provided there are no metal fastenings or attachments.
Please switch your mobile phone to flight mode or turn it off for the duration of the appointment.
A DEXA scan is a safe, quick and non-invasive procedure. The dose of X-ray energy is extremely low. The dose of radiation from a full-body DEXA scan is equivalent to less than a day's normal background radiation.
In the unlikely event of a mechanical or electrical breakdown, or a staffing issue that prevents us from performing your scan, we will give you a choice of a full refund or a credit to re-book the appointment.
No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to Bodyscan. If you do bring valuable items it is essential they be covered by your own insurance.